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I purchased darkest ash brown new magnetic brown turned out black blue purple could not get through to customer service had to have it corrected by hairstylist since i was going to a bridal shower on saturday to go lighter has a red tint to it looks better then it did the color on the box 31 darkest ash brown did picture a model with brown hair not black i was shocked to see the results and even more upset when i could not get a hold of a representative first tried 1800 then 1866

I understand that mistakes happen but not being able to speak with someone is very frustrating

Product or Service Mentioned: Garnier Hair Dye.

Monetary Loss: $85.

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I wish I had read your post first. Just dyed my hair with Garnier darkest ash brown, new magnetic browns and my hair is black blue purple.

I can not believe that they are still selling this stuff. Totally unacceptable.

Turner, Michigan, United States #868214

I had the exact same problem and ended up with the same tone you got. I was pissed


Cheap hair dye produces cheap results. Stick to your stylist and avoid box dyes in the future!

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