Garnier has a "helpful hint" on their instructions that says " put conditioner around hair line, ears and back of neck to keep from staining skin.
Well I have used Garnier for over two years and NEVER had a problem with it until I decided to try that helpful hint this last time...BIG BIG MISTAKE!
I started ITCHING...badly..on my face, neck, behind my neck....wherever the conditioner and coloring touched It ITCHED. I called Garnier and all they say is "well you just had a allergic reaction to it" I laughed. I Told them I DONT THINK SO.
They refuse to listen..YOU CAN NOT HAVE THE CONDITIONER COME IN CONTACT WITH THE COLORING..IT CAUSES THE ITCHING!
THEY DO NOT CARE..ELLEN..HELLEN...LORI...ESTHER...NONE OF THEM CARE!! THEY EVEN SENT ME an 8 dollar check thinking Id accept that for what their product did...LOL I sent it back.
Product or Service Mentioned: Garnier Hair Dye.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: I WANT 200 COMPENSATION. OR I GO TO THE COURTS AND DEMAND MORE!.
I didn't like: Attitude to the situation at hand.